SwiftTop is a digital value-added services and wallet application operated by Team Soft Hub Limited.
This Privacy Policy explains how SwiftTop collects, uses, stores, protects and shares information when you use the SwiftTop mobile application, website and related services.
1. Information We Collect
Depending on the services you use, SwiftTop may collect or process:
- Full name
- Email address
- Phone number
- SwiftTop account and wallet identifiers
- Authentication and account verification information
- Transaction history
- Wallet funding and withdrawal information
- Airtime, data and other value-added service transaction information
- Bank account information where required to complete withdrawals or related transactions
- Customer support requests and communications
- Device and technical information required for security, troubleshooting, fraud prevention and service operation
2. How We Use Information
We use information to provide and operate SwiftTop services, including:
- Creating and authenticating user accounts
- Operating SwiftTop wallets
- Processing wallet funding, transfers and withdrawals
- Processing airtime, data and other supported purchases
- Verifying and recording transactions
- Providing transaction history and notifications
- Protecting accounts and preventing fraud
- Providing customer support
- Maintaining and improving SwiftTop
- Meeting applicable legal and regulatory requirements
3. Payments and Service Providers
SwiftTop works with third-party payment, banking, telecommunications and value-added service providers where necessary to complete services requested by users.
Information necessary to process a transaction may therefore be shared with the relevant service provider.
SwiftTop does not sell users' personal or sensitive information.
4. Authentication and Security
SwiftTop may use passwords, one-time passwords (OTPs), transaction PINs and supported biometric authentication to help protect user accounts and transactions.
Users should keep passwords, transaction PINs and other authentication credentials confidential.
5. Data Security
We use reasonable technical, administrative and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss or misuse.
Communication between supported SwiftTop applications and backend services is protected using secure HTTPS connections.
6. Data Sharing
Information may be shared where reasonably necessary with:
- Payment processors
- Banks and financial service providers involved in requested transactions
- Telecommunications and value-added service providers
- Infrastructure and technology service providers
- Regulatory, governmental or law-enforcement authorities where legally required
7. Data Retention
SwiftTop retains information for as long as reasonably necessary to provide services, maintain financial and transaction records, prevent fraud, resolve disputes and meet applicable legal, accounting and regulatory obligations.
Certain transaction or regulatory records may need to be retained after an account deletion request where required or permitted by law.
8. Account and Data Deletion
Users may request deletion of their SwiftTop account and associated personal data.
You can initiate an account deletion request from the SwiftTop application or visit:
When an eligible deletion request is completed, associated personal information will be deleted or anonymized except information that SwiftTop must retain for legal, regulatory, security, accounting, fraud-prevention or dispute-resolution purposes.
9. Children's Privacy
SwiftTop is intended for users who are legally eligible to use the financial and value-added services available through the platform. SwiftTop is not designed or directed toward children.
10. Changes to This Policy
We may update this Privacy Policy when our services, technologies, legal requirements or data-handling practices change.
Updates will be published on this page together with an updated effective date.
11. Contact Us
For privacy questions or requests, contact: